FAQ
What kind of art do you create?
All original artwork is created by hand with pencil and watercolours by artist Maja Kjær. My collections include personalised name posters for children and other posters for the nursery, as well as soulful artwork for the home inspired by nature, sisterhood, and slow living.
Is each name poster hand-painted?
All the original illustrations are hand-painted, then digitized and reproduced as high-quality fine-art prints.
How are the prints made?
Orders are printed as giclée prints in Portugal at a fine-art print studio using pigment-based archival inks on premium 270 gsm, acid-free fine-art paper.
Due to new import taxes, USA orders are fulfilled through a trusted local production partner. USA orders are printed as giclée prints on 200 gsm fine-art paper.
How do I customise a name poster?
Every name poster can be personalised with your child’s name and birth details. Choose the design and size of your poster, and simply enter the details, including name, birth date, length and weight, in the designated text boxes.
You can also include additional details such as time of birth, place of birth, or other meaningful text. Just send me a message with the information.
Can I preview my personalised poster before it’s printed?
Previews are not sent by default, but I’m always happy to send one on request. Just reach out when ordering.
Can the text be in my language?
Yes. I can print in English, Danish, Portuguese, Spanish, French, German, Swedish, Dutch, or any other language you prefer. The details are printed exactly as you write it in the text boxes.
Is the frame included?
No, the frame is not included with our posters.
Do you ship worldwide?
Yes, I ship to most countries worldwide.
Where do you ship from?
All orders (except for the USA) are printed and shipped from Portugal.
USA orders are produced and shipped locally through a trusted partner to avoid import taxes and reduce delivery time.
How long does delivery take?
Portugal: 2–5 business days
Europe: 3–7 business days
USA: 3–8 business days (local production)
Rest of the world: 5–12 business days
Please note this does not include processing time.
How can I track my order?
As soon as your order has been shipped, you will receive an email with a tracking link that allows you to easily follow and track your delivery.
Will I have to pay customs fees?
European customers do not pay customs.
USA customers avoid customs because orders are produced locally.
Customers in other countries may be subject to import fees depending on local regulations.
Can I return a print?
All prints are made to order and cannot be returned unless damaged upon arrival or incorrect.
Can I change my order after placing it?
If production has not started yet, I can adjust names, dates, or other details. Contact me as soon as possible.
What if my print arrives damaged?
If your order arrives damaged, please contact me within 48 hours with photos. I will arrange a replacement.
How can I reach you?
Feel free to contact me at hello@majakjaer.com.